business services

OCHIN’s business services division provides multi-tiered support designed to create operational efficiencies and drive savings directly into OCHIN-supported practices.


Consulting Services

OCHIN provides multiple levels of technical assistance to primary care providers and practices who are either looking to implement an EHR system or who are interested in getting more from their current system. The service offerings are based on OCHIN’s proven EHR implementation and optimization model, which is specifically designed to ensure that providers have all the necessary tools to:
  • Minimize the chance of EHR implementation failure
  • Get all providers trained and working on certified EHR systems
  • Support those providers using certified EHRs to achieve meaningful use
  • Assist those at meaningful use to leverage their EHRs to optimize their delivery of health care

Billing Services

Regardless of your practice type, OCHIN offers comprehensive billing services designed to expedite Medicaid, Medicare, Commercial, and Patient Payments. OCHIN Billing Services can handle all aspects of your billing needs including:
  • Payment posting
  • Electronic and paper claims filings
  • Insurance follow up and appeals
  • Electronic remit options
  • Secondary and tertiary claims filings
  • Patient statements and appeals
  • Patient billing questions
  • Collections
OCHIN also offers these specialized billing and related services:
  • Community Health Center Billing – Designed for FQHC, RHC, Medicare, Medicare Wrap-Around Payments, Medicaid and most special grant-funded and state-funded program billing
  • Staffing/Experience – OCHIN employs and continually trains experienced billing staff work to ensure maximization of efficiency and accuracy. OCHIN billing employees have on average over nine years of experience in the field. Many are bilingual and all are culturally sensitive
  • Certifications – Only certified coders are used to ensure speed and accuracy
  • Reports – On demand high-level and trend analysis reports
  • Specialty Billing – Experienced in dental, commercial, motor vehicle accident/workers’ compensation, third-party, acupuncture, and manipulation/chiropractic billing
  • Automated – Supports Uniform Data Set (UDS), Office of Statewide Health Planning and Development (OSHPD), Ryan White, Medicare Cost, and Medicaid wraparound reporting needs
  • Collection Efficiency – Electronic claims submittal (837), remittance (835), and many others
  • Financial Benefits – Clients experience significant increases in revenue collected and more predictable cash flows
  • Best Practice Recommendations – OCHIN works with your staff to develop or fine-tune policies and procedures to reduce denials and improve time of service collections.

OCHIN Savings Program

Community Health Clinics and physician practices of all sizes can benefit from the OCHIN Savings Program (OSP). Through our Group Purchasing Organization partner, MedAssets, we leverage the purchasing power of more than 4,000 hospitals—plus an additional 90,000 ancillary or non-acute providers—to achieve significant savings on supplies and equipment. Additionally, our value-added partnerships offer our members unmatched discounts and exemplary customer service on the products and services that you depend on most.
OCHIN’s comprehensive contract portfolio includes clinical preference items as well as:
  • Medical and surgical supplies
  • Office supplies, copiers, furniture, computers, and accessories
  • Laboratory and radiology products
  • Major and minor medical equipment, including CT and ultrasound
  • Office-based pharmaceuticals
  • Non-medical supplies and services, such as forms and general supplies
Joining the OCHIN Savings Program is easy:
  • Call 503.943.2500 or email
  • Your dedicated account coordinator will talk to you about your needs and send you our easy Participation Agreement.
  • Complete the Participation Agreement and email to or fax to 503.943.2501. We’ll do the rest!